Apologizing Effectively

Below are steps for making an apology from the book Sorry, Sorry, Sorry by Marjorie Ingall and Susan McCarthy.  Apology can help offenders build relationships, seek forgiveness and relieve stress.  For more tips, see articles and books listed below.  

1. Say I'm sorry
2. Say what you're sorry for
3. Acknowledge why what you did was bad
4. Make no excuses
5. Promise not to do it again
6. Offer to make things right



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