Preventing No-Shows

Missed appointments cause lost income. Last-minute cancelations and no-shows can interrupt workflow, reduce productivity, and waste waste time. Below are tips to prevent no-shows and resources for implementing them.

Tips

Appointments - use an app for self-service booking and re-scheduling of appointments.
Chat - use live chat and appointment helplines so clients can contact staff.
Deposits - require deposits and retainers that can be used to pay no-show fee.
Follow-up - reach out to no-shows to politely bill them and re-book.
Policy - adopt a written policy; post at website and insert in retention agreement.
Reminders - use an app to automate reminders by email and text message.
Rewards - create a lottery for gift card to reward clients for keeping appointments.
Virtual - offer Zoom appointments that are easier to attend and less likely to be missed.
Waitlist - create a digital wait list to allow clients access to earlier appointments.

Apps
Calendly (booking)
Clio (booking and reminders)
Google Calendar (booking)
Reminder Call (reminders)
Reminder Message (reminders)


Books

Sample Policies
Cummings & Cummings (Bonita Springs, Business Law)
Indiana Elder Law (Indianapolis, Estate Planning)
Pace Law Firm (Toronto, General Practice)
Reed Law Firm (Sacramento, Business Law)

Firm Sites with Booking Feature
Blair Law Firm (Nashville, General Practice)
Hasan Law Firm (Chicago, Estate Planning)
Mayor Law Firm (Ft. Lauderdale, Bankruptcy)
Quander Law Firm (Houston, Family Law
Soussan Law Firm (Houston, Mediation)
Thomas Law Firm (Washington, Family Law)


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